Frequently Asked Questions

1. Who is my booking with?
2. Is my money safe?
3. What if the airline I am booking with goes out of business?
4. What happens once I make a flight booking with Think Emirates online?
5. What happens once I make a Hotel, Car Hire or Airport Extras booking with Think Emirates online?
6. What if my tickets don't arrive?
7. What if I lose my tickets?
8. What do I do if I have made a mistake when booking?
9. Can I check details of my booking on-line after making a reservation?
10. What do I do if something goes wrong?
11. How do I check if I need a visa for my Emirates destination and how do I go about organising that?
12. Do I need to reconfirm my flight?
13. How do I make arrangements for special needs and/or assistance?
14. Can my child travel alone on an Emirates flight?
15. Is it possible to use my CD player and laptop on the plane?
16. Can my pet travel in the cabin with me?
17. I have special medication that I must carry with me. Will I have problems?
18. Is there anything else I should do before I travel?

Answers

1. Who is my booking with?

Think Emirates is a trading name of The Flight Bureau UK Ltd registered in Scotland SC169353. As one of Scotland's leading suppliers of airline tickets, established in 1990, its registered office is at 39 Newington Road, Edinburgh, EH9 1QW.

2. Is my money safe?

Think Emirates is bonded with the government’s regulatory body the CAA (Civil Aviation Authority). Our ATOL (Air Travel Organisers Licensing) licence number is 3772. This provides financial protection for airline tickets or packages bought from us in the event we cease trading before ticket issue.

3. What if the airline I am booking with goes out of business?

As there is no international cover presently provided, all bookings that we process with IATA airlines (airlines that you can book on this website) and no frills airline booked via our sales centre are automatically covered against their failure upon payment of a £6 premium per ticket. This premium is automatically added to your booking.

4. What happens once I make a flight booking with Think Emirates online?

We instantly generate confirmation e-mail to your address, detailing the flight or other details that you have booked. Our processing centre verifies your payment details, and the fare paid, it then proceeds with documentation production.
You are advised of the ticket type both on the availability screen & payment screen, with e-tickets becoming the norm for several airlines. If an e-ticket is not available and a paper ticket is required this will be sent by Royal Mail Registered Post for a £5 fee.

5. What happens once I make a Hotel, Car Hire or Airport Extra booking with Think Emirates online?

Our partners, who will send you your confirmation by email, process these bookings. Any queries regarding your booking should be made directly to the company. If you have any unresolved issues please let us know & we will try to assist.

6. What if my tickets don't arrive?

If your tickets have been posted to you, but have not been received within 3 working days, please contact our Customer Services Centre on 0845 45 65 359.

7. What if I lose my tickets?

Fortunately e-tickets cannot be lost, however if you are issued with a paper ticket, airlines normally charge penalties for reproducing your tickets. It is therefore essential to keep your tickets in a safe place in order to avoid paying unnecessarily for new documents to be produced.

8. What do I do if I have made a mistake when booking?

It is essential that you contact our Customer Services Team right away on 0845 45 65 359 or email cs@thinkemirates.com, as these tickets are often non-refundable or changeable.

9. Can I check details of my booking on-line after making a reservation?

Yes – simply go back onto www.thinkemirates.com and click on MY TRIP in the sub-menu. You will need your booking reference to hand.

10. What do I do if something goes wrong?

If you have any problem whatsoever with your booking, we are here to help. Although your contract may be with the product supplier, such as an airline, as our customer we are more than happy to attempt to help resolve any difficulties you may have with your booking. If, having contacted an airline or supplier, you have an issue that remains unresolved please e-mail Customer Services on cs@thinkemirates.com explaining clearly the nature of your problem – we will do our best to help.

11. How do I check if I need a visa for my Emirates destination and how do I go about organising that?

You may be required to obtain a visa for some destinations. If you require any further information on passport or visa requirements, please contact the embassy of the country to which you will be travelling. Click on the visas & passport link

12. Do I need to reconfirm my flight?

There is no need to reconfirm your flight when travelling with Emirates. However, if you fail to fly on a booked flight and you don’t notify Emirates in advance, all onward and return flights will be cancelled. Please cancel your reservations if you do not intend to fly on a booked flight.

Exception: Dubai to/from Dammam, Jeddah or Riyadh
You must reconfirm your booking with the local Emirates office at least 72 hours prior to departure. Failure to reconfirm will result in the cancellation of all your onward & return bookings.

13. How do I make arrangements for special needs and/or assistance?

Please contact Think Emirates or your local Emirates Office.

14. Can my child travel alone on an Emirates flight?

Children between the ages of 5 and 12 may travel unaccompanied. For young passengers travelling alone, there are separate check-in facilities and dedicated ground staff to help on departure and arrival. For further details please contact Think Emirates or your local Emirates Office.

15. Is it possible to use my CD player and laptop on the plane?

Electronic devices such as CD players, radios, televisions can interfere with the aircraft navigation system. Emirates ask customers to refrain from using these devices during the flight. Laptop computers, computer games, cassette recorders and electric razors may be used during the flight, however, must not be used during take-off and landing. If in doubt, contact Think Emirates or your local Emirates Office.

16. Can my pet travel in the cabin with me?

Live animals and all pets are not permitted in the cabin of Emirates aircraft. They can be accepted as checked baggage (and carried in the aircraft hold) for which normal excess baggage rates will apply or, as cargo at applicable cargo rates. Live animals and all pets can only be accepted provided that the IATA Live Animals Regulations are met in their entirety, as well as any additional government regulations that apply in the state of origin, transit and destination.
Certain countries are known to prohibit the importation of animals and birds as baggage and all animals must travel as cargo to or via the below countries:
Australia, Cyprus, Fiji, Hong Kong, Indonesia, Jamaica, New Zealand, the Republic of Ireland, Seychelles, South Africa, the Sultanate of Oman and the United Kingdom.
The container used must be of adequate size, suitable design and of sufficient strength to prevent escape.
For more information please contact Think Emirates or your local Emirates Office.

17. I have special medication that I must carry with me. Will I have problems?

If you require special medication, you should always carry your prescription with you. Different countries have different laws on prescription drugs and some countries have limited supplies so it is always better to bring an extra supply with you.

18. Is there anything else I should do before I travel?

Always make sure that your passport is valid for at least 6 months at the end of your trip. Many countries do require visitors to obtain a visa before arrival and it is essential that you check the requirements for your destination and any transit points that you are visiting. The Travel Info section on www.thinkemirates.com will help you find the information you need to know. Please also remember to ensure that you have checked the Health requirements for the places you are visiting – again visit this resource centre for help with this. Travel Insurance is absolutely essential when travelling, and we strongly encourage all trips to be covered with adequate insurance. You can buy competitively priced insurance by clicking here. For visitors to EEC/EEA countries, an E111 form (can be obtained from the Post Office) should be acquired before departure for reciprocal health cover.

Finally, as partners with the Foreign and Commonwealth Office ‘Know Before You Go' campaign, we encourage every traveller to read through their helpful and informative travel information – also in our “Travel Info” Section.